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Return & Exchange Policy
Items should be returned with all original attachments and accessories and a copy of the invoice within five working days of receipt of order.
The fine print:
The item(s) should be in its original, unopened packaging (including unit carton) along with any accessories and free of charge items if applicable.
A pickup charge will be applied and deducted from the refund value. Refunds will be made to the purchase credit card account or in the form of Jumbo credit/vouchers. We regret that items in the following categories cannot be returned/refunded.
Cartridges & Toners,
Personal Care Products.
All orders AED 200 & above are eligible for free delivery. AED 15 Shipping charges are applicable on orders less than AED 200. Jumbo delivers across the UAE.
Warranty is applicable within the limits of United Arab Emirates only unless specified otherwise in the warranty card or on Website. Jumbo will only be the facilitator of this service and primary responsibility for warranty service rests with the brand / manufacturer / distributor. In case the product is defective and/or requires repair, it is your responsibility to deliver the product, at your cost, to any of the Jumbo Showrooms and Service Centers in the United Arab Emirates.
In cases of Dead on Arrival (DOA) product / Out of the Box failure, the respective service centre / service provider will determine whether the product is DOA and would offer either a replacement or product repair.